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Delivery & Returns
Return of goods for any reason will not be accepted without a completed Goods Return Form. This is available for download on our website and can also be obtained by contacting our customer services.
Email - netsales@bodywash.co.uk
FAULTY/DAMAGED GOODS - TO BE REPORTED WITHIN 7 DAYS
Once the returns form has been reviewed, our customer service department will contact you to arrange the return of the item(s).
Upon receipt of the faulty item(s), an inspection will be carried out to confirm that the fault highlighted on your returns form is correct.
Once the item is deemed faulty, a replacement or refund of the item(s) (inc delivery cost) will be arranged.
CHANGED YOUR MIND/GOODS ORDERED IN ERROR - TO BE REPORTED WITHIN 7 DAYS
Under no conditions can goods be returned where they have been a special order or out of stock.
If you change your mind about the products or order goods in error you can return it to us subject to a 25% re-stocking fee. However this does not apply where goods ordered are "Special Order" or not from our own stocks.
It is your responsibility to ensure that returned items reach us in good condition. We do NOT accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance. If the goods do not arrive back at our warehouse in a re-saleable condition Bodywash reserve the right to refuse a refund.
The goods should be well packed in their original packaging, using clear tape and marked only with the address label provided.
PLEASE NOTE:
DO NOT WRITE ON THE PRODUCT PACKAGING. IT IS THEN DEEMED UNFIT FOR RESALE AND YOU WILL NOT BE REFUNDED.
ANY GOODS RECEIVED WITHOUT PRIOR NOTIFICATION OR A COMPLETED RETURNS FORM WILL BE REFUSED AND WILL NOT BE SUBJECT TO A REFUND.
Goods should be returned to our warehouse. Goods delivered to our showroom will not be accepted.
Our warehouse Address is as follows.
Bodywash Ltd
419-421 High Road, Ilford, Essex, IG1 1TR
Providing the goods are received in a perfect condition, a refund will be issued after deducting a re-stocking fee
IMPORTANT GUIDELINES
All goods should be checked upon receipt, and notification of any problems should be received within 7 days.
Delivery dates given are APPROXIMATE and subject to alteration upon product availability.
Tradesman should NOT be booked until goods are received and checked. Bodywash DO NOT accept liability for any 3rd party costs incurred as a result of any delays in despatch.
Delivery will be made to the nearest hard road point. Our delivery staff will be as helpful as possible but they will need assistance with heavy loads and we regret that they are NOT insured to carry goods up stairs. (All our delivery vans are single man operated)